SHIPPING
We now make to order, we have established our own hub where artisans are hired on permanent contracts and paid fair wages which are significantly above minimum liveable wage.
• Delivery may take up to 20 business days. If you wish to order something express, please DM us so we can arrange a priority make and send.
• During sale periods or within 3 days of a new collection launch there may be some delays.
• If you're unsure of what duties and taxes you may be charged, you can use this estimator to get an idea click here.
• For more information on shipping, please click here.
RETURNS / EXCHANGES
We hope you love what you've ordered! But just in case you're not 100% satisfied, we’ll gladly accept a return.
- Return or exchange of items is allowed within 7 days upon the day you have received your item. Guaranteed that the item is undamaged, unwashed, and tagged correspondingly.
- As an initial evaluation of your item to be returned or exchanged, please send an email lorelei@lostlorelei.comor a direct message to our Instagram account, @lostlorelei photos of your item with your concern.
- Shipping costs for returns and exchanges must be shouldered by the buyer. We suggest using Sendle. Please include a completed and printed return/exchange form along with your item.
- Once we have received your item and evaluated the product, we will process your refund or exchange to the payment method used on the original order.
- You may only exchange your item with available products online. Items purchased on sale or with a discount are excluded from return or exchange.Your return item will be processed within 3-5 business days of receiving your item.
- For any other information regarding our policy, please email sales@lostlorelei.com or a direct message to our Instagram account, @lostlorelei.
STOCKISTS
• To enquire about stockists in your area, contact us on IG here.
SIZE CHART
| BAMBOO | SIZE | WAIST (IN) | HIPS (IN) |
| XS | 4 - 6 | 24 - 25 | 36 - 37 |
| S | 8 - 10 | 25 - 26 | 38 - 39 |
| M | 12 - 14 | 27 - 28 | 40 - 41 |
| L | 14 - 16 | 29 - 30 | 42- 43 |
| XL | 16 - 18 | 31 - 32 | 44 - 45 |
PRIVACY POLICY
At Lost Lorelei, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.lostlorelei.com. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Information: When you sign up for our newsletter, place an order, or fill out a form, we may collect your name, email address, shipping address, phone number, and payment information.
- Non-Personal Information: This includes data collected automatically when you visit our website, such as your IP address, browser type, device information, and browsing activity. This information is collected using cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process transactions: We use your personal information to fulfill orders and provide customer support.
- To communicate with you: We may send you newsletters, promotions, or updates based on your preferences. You can opt-out of marketing emails at any time.
- To improve our website: We use non-personal information to analyze user behavior and improve the user experience on our website.
- To comply with legal requirements: We may use or disclose your information as required by law, such as to comply with a legal obligation or to protect the rights, property, or safety of Lost Lorelei or others.
3. How We Protect Your Information
We implement various security measures to protect your personal information:
- Data Encryption: Sensitive information (e.g., payment details) is encrypted during transmission using secure socket layer (SSL) technology.
- Access Control: Only authorized personnel have access to your personal information, and they are required to keep your information confidential.
- Regular Security Audits: We regularly review and update our security measures to prevent unauthorized access, data breaches, or loss.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service providers: Third-party vendors who help us operate our website or manage services, such as payment processors and shipping companies.
- Legal authorities: In the event of a legal request or obligation, we may disclose your information to law enforcement or other legal authorities.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and provide personalized content.
You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can update or correct inaccuracies in your information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-out: You can unsubscribe from our marketing communications at any time by following the instructions in the email.
To exercise these rights, please contact us at [Insert Contact Email].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
8. Children’s Privacy
Lost Lorelei does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided personal information on our website, please contact us, and we will take appropriate steps to remove that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: